Privacy policy

General information

At DTL Entertainment Group Pty Ltd, we are committed to safeguarding the privacy of the personal information of our users. In this privacy policy, “us”, “we”, “our”, “Jacksons on George” or “DTL Entertainment” means DTL Entertainment Group Pty Ltd.

We manage your personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

This privacy policy applies to all personal information provided to us and all personal information stored on the Jacksons on George website at www.jacksonsongeorge.com.au (“Website“) and functionality, services and content owned or operated by us. By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this privacy policy.

We may change our privacy policy from time to time by publishing changes to it on the Website. We encourage you to check the Website periodically to ensure that you are aware of our current privacy policy.

How personal information is collected

We collect personal information directly from you in a number of ways such as our Website, bookings, mailing lists, visiting the venue, loyalty programmes, events, surveys, employment applications and social media. The personal information may include details such as your name, address, email, age, phone number and payment details.

How we use and disclose information

We generally collect and use personal information to provide hospitality services, interact with you in relation to our services at Jacksons on George and to manage our business. We will not disclose information that personally identifies you to any third party other than as set out in this privacy policy. We will not use or disclose your personal information unless the use or disclosure is authorised under the Privacy Act.

Access to your personal information

You are entitled to access and correct the personal information that we hold about you. If you wish to access your personal information held by us, you may contact us at [email protected]. This will be subject to any exemptions allowed under the Privacy Act. We will endeavour to respond to your request in a timely manner.

Your consent

By using this Website, you consent to the collection, storage, use and dissemination of your personal information in accordance with this privacy policy and as otherwise permitted under the Privacy Act.

Cookies

Like most services, we use cookies and similar technologies, including:

• Cookies: Data files placed on your device or computer and often include an anonymous unique identifier.
• Log files: Track actions occurring on our Website.
• Web beacons, tags and pixels: Electronic files used to record information about how you browse our Website.

As we and our third party partners adopt additional technologies, we may also gather additional information through other methods. We use the term “cookies” throughout this privacy policy to cover all these technologies.

How we use cookies and similar technologies

1. Necessary cookies: These cookies allow us to operate our Website. They enable you to move around the Website and use its respective features. Our Website cannot function properly without these cookies.
2. Preference cookies: These cookies let us operate the Website according to your preferences. They enable our Website to remember choices you make, for example, your language preference. Without these cookies, certain features of our Website will not work and you may find that our Website is less convenient and reliable.
3. Statistics cookies: We use these cookies to analyse how visitors interact with our Website. These cookies collect information about how visitors use our services, for instance, which pages visitors go to most often and if they get error messages from webpages. We use this information to maintain, operate and continually improve the Website.
4. Marketing cookies: We use these cookies to track visitors across our Website and serve you with advertisements that may be relevant to you and your interests.

What information we collect through cookies

Set out below is the type of information we collect through cookies:

1. Information about how you access our platforms and services and your activity on our platforms and services. When you use our Website, we automatically collect or receive some information about how you access it, including the device type, operating system and browser you use, how fast or stable your internet connection is and information from your interactions with us online, including your IP address, URLs, search histories and other associated information (e.g. links you click through, whether you open or forward messages, etc).  The information we receive depends on the device you are using and which platforms and services you access.
2. Unique identifiers: IP addresses associated with the devices you use to access our Website, advertising IDs, cookie IDs, media access control (MAC) address and other unique identifiers. To the extent information we collect contains your personal information or data, it is used for the purposes outlined in this privacy policy.
3. Your choices: You have the options to control or limit how we and our partners use cookies and similar technologies for advertising and analytics purposes.

Although most browsers and devices accept cookies by default, their settings usually allow you to clear or decline cookies. If you disable cookies, however, some of the features of our Website may not function properly. You can change your settings through your web browser to:

1. notify you when a cookie is being set or updated; and
2. to block or disallow cookies.

Please refer to the ‘help’ or ‘settings’ sections on your applicable web browser for more information. Use your mobile device settings to control how data about your use of mobile applications is used for purposes of showing ads that are targeted to your interests on your mobile device. Blocking cookies on one device (e.g. your computer) will not affect your consent choices for different devices (e.g. your mobile device).
In addition to managing your cookie settings for your browser or mobile, you can opt-out of tracking directly with the businesses that operate the tracking technologies. For example, to opt-out of analytic tracking by Google Analytics, you may visit https://tools.google.com/dlpage/gaoptout. This paragraph is not an exhaustive list of our partners that operate tracking technologies. Please contact us below if you have any questions about other partners.

Complaints

Should you have any questions or you would like to raise a concern or complaint about how we have handled your personal information or our compliance with applicable privacy or data protection laws, please email us at [email protected].

Once we receive a complaint, whether it is in writing or by verbal means, we will endeavour to commence an investigation as soon as practicable. We may contact you during the process to seek any further clarification if necessary. We will also contact you to inform you of the outcome of the investigation and where a breach of this privacy policy or the relevant privacy or data protection laws is found we will discuss your concerns and outline options regarding how they can be resolved.

We will aim to ensure that all questions and concerns are resolved in a timely and appropriate manner. If you are not satisfied with the outcome of your complaint, or require further information on privacy, you are entitled to contact the relevant privacy or data protection regulator in your jurisdiction.

Contact us

Please contact us if you have any questions about our privacy policy:

Mail: Privacy Officer
DTL Entertainment Group Pty Ltd
Level 4, 75 Pitt Street
Sydney NSW 2000

Email: [email protected]